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Frequently asked questions.
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Getting Started
Why should I use Hayley instead of my own AI tools?
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What file types does Hayley accept?
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My reports are not in PDF or Word format — can Hayley still review them?
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How is my report delivered back to me?
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Will Hayley modify my document?
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Understanding Your Feedback
Why am I seeing findings that appear to be incorrect?
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Why did Hayley miss an issue I know is present?
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What disciplines is Hayley suitable for?
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What admissibility framework does Hayley apply?
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What is the Flesch–Kincaid results log?
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Pricing & Plans
What plans does Hayley offer?
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What is the difference between pay-as-you-go and a subscription?
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How does the seat limit work on the Multi-User plan?
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Can I pause my subscription?
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Privacy & Security
What is the redaction step and why does it happen?
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What are the limitations of redaction?
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Where is my data stored?
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What happens to my report after I submit it?
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Is my report sent to any third parties?
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Troubleshooting
My report failed to upload — what should I do?
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My report shows as failed — what do I do?
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